PROJECTS
Process Improvement, TSA
Process Improvement for TSA to reduce cycle time to process passengers through the Ticket Document Checker process.
Results: 30% reduction in cycle time due to the standardization of process and full utilization of Boarding pass technology.
Quality Increase, TSA
Quality increase for detection of potential threats in accessible property for TSA passengers.
Results: 156% improvement in quality of process in detecting threats due to changing procedures and better utilization of equipment.
Process Improvement, (Company Confidential)
Process Improvement effort to improve efficiency and reduce man-hours for the processing of payroll for hourly personnel.
Results: 41% reduction of man-hours to process payroll by providing requirements for a new system and process to manage the payroll process more efficiently.
Process Improvement, United States Postal Service
Process improvement effort to improve the clearance time of the dispatch of mail by the desired target.
Results: 32% improvement of clearance time to dispatch mail due to improved logistics and delivery processes to meet processing times at designated mail processing facilities.
Business User Integration, CISA
Improve Conference Approval Process for Cyber Security Division to decrease cycle time and errors as well as improve awareness to stages of approvals.
Results: Facilitated working sessions with 40 users of different levels and developed future state processes and requirements for solution developer to create system that mitigates identified root causes.